Refund policy

Email us within 7 days of your purchase and we will refund you in full. You do not need a reason, and we will not argue with you about it.

We know buying a file online is a small act of trust, especially when the money matters. This policy exists so that trust costs you nothing.

Send one email to support@ehrlichbright.com.ng with:

• The email address you used to buy
• Your order reference, which starts with BN- and is on your receipt and the confirmation page

That is all. No form, no phone call, no explanation required. We aim to reply within two working days.

Refunds go through Paystack to the card or account you paid from. We cannot send it anywhere else, and we never ask for your card details or your bank PIN — nobody legitimate will.

Once we approve it, the money typically lands within 5 to 10 working days, depending on your bank. That timing is your bank’s, not ours.

A PDF cannot be handed back, so we rely on you being decent about it. When a refund is issued, your download links stop working and you should delete any copy you have. Please do not keep sharing a guide you have been refunded for.

Past 7 days we generally do not refund. But two things are always put right, whenever they happen:

• You were charged twice, or charged for something you did not receive — we refund it, no time limit.
• The file is corrupted, incomplete, or the wrong guide — tell us and we will fix or refund it.

Expired or used-up download links are not a refund matter at all — just email us and we will send you a fresh one. You paid for it, so you keep it.

If something has gone wrong, please email us first. A chargeback raised with your bank takes weeks and counts against this store, while we can usually refund you the same day. We would much rather just sort it out.